• Understand printer types, components and operating principles.
• Learn printer installation, configuration and driver management.
• Identify and troubleshoot common printer problems.
• Perform preventive maintenance on inkjet and laser printers.
• Understand scanner types, components and interfaces.
• Install and configure local and network scanners.
• Troubleshoot scanner and multifunction device issues.
• Understand ADF, OCR and network scanning.
• Learn printer and scanner cleaning and maintenance techniques.

I. Describe the types of printers currently available

• A. Describe characteristics and capabilities of printers
• B. Describe printer to computer interfaces
• C. Describe laser printers
• D. Describe impact printers
• E. Describe inkjet printers
• F. Describe solid-ink printers
• G. Describe other printer types

II. Describe the installation and configuration process for printers

• A. Describe how to set up a printer
• B. Explain how to power and connect the device using a local or network port
• C. Describe how to install and update the device driver, firmware, and RAM
• D. Identify configuration options and default settings
• E. Describe how to optimize printer performance
• F. Describe how to print a test page
• F. Describe how to share a printer

III. Describe the types of scanners currently available

• A. Describe scanner types, resolution, and interfaces
• B. Describe all-in-one devices
• C. Describe flatbed scanners
• D. Describe hand-held scanners
• E. Describe drum scanners

IV. Describe the installation and configuration process for scanners

• A. Explain how to power and connect a scanner
• B. Describe how to install and update the device driver
• C. Identify configuration options and default settings
• D. Identify and apply common preventive maintenance techniques for printers and scanners

V. Troubleshoot printers and scanners

• A. Review the troubleshooting process
• B. Identify common problems and solutions

VI. Install and configure a local printer and scanner

• A. Connect the device to a local port
• B. Install and configure the driver and software
• C. Configure options and default settings
• D. Verify functionality

VII. Describe how to share a printer and a scanner on a network

• A. Describe types of print servers
• B. Describe how to install network printer software and drivers on a computer

VIII. Upgrade and configure printers and scanners

• A. Describe printer upgrades
• B. Describe scanner optimization

IX. Describe printer and scanner preventive maintenance techniques

• A. Determine scheduled maintenance according to vendor guidelines
• B. Describe a suitable environment for printers and scanners
• C. Describe cleaning methods
• D. Describe checking capacity of ink cartridges and toners

XI. Remote Technician: Fix a Printer Problem

• Install and configure a scanner, including Automatic Document Feeder (ADF) and OCR.
• Install and configure a barcode scanner.
• Install and configure a network scanner.
• Identify and troubleshoot scanner-related problems.
• Install a multifunction printer, replace supplies and spares, and troubleshoot faults.
• Install, calibrate and configure a passbook printer.
• Install and configure a network printer and troubleshoot faults.
• Replace printer mechanical parts and sensors.
• Install a plotter and rectify common faults.
• Perform printer maintenance and servicing.

5 days

• IT Support Technicians
• Desktop Support Specialists
• Printer Repair Technicians
• Field Service Technicians
• Computer Hardware Technicians
• Technical Support Professionals

no prerequisites