Operations Management (L5M9)

• Understand the concept and scope of operations management.
• Understand how operations management contributes to supply chain efficiency and effectiveness.
• Understand operations strategy and performance objectives.
• Understand approaches to process design and operational planning.
• Understand performance measurement and improvement methodologies.
• Understand quality management and reliability in operations.
• Understand continuous improvement approaches that can be applied to supply chain operations.

1. Understand the concept and scope of operations management

• Definition and scope of operations management.
• The role of operations within organisations.
• Relationship between operations management and supply chain management.
• Operations strategy and its alignment with organisational strategy.
• Operations performance objectives.
• Quality, speed, dependability, flexibility and cost.
• The Input-Transformation-Output (ITO) model.
• Different operational environments and sectors.
• Manufacturing, service, retail, construction and public-sector operations.
• Process design and operational systems.
• Capacity and resource considerations.
• Demand and supply considerations in operations.

2. Understand improvement methodologies that can be applied in operations management

• Operations performance measurement.
• Performance indicators and operational metrics.
• Quality management approaches.
• Total Quality Management (TQM).
• Statistical Process Control (SPC).
• Six Sigma.
• Failure and reliability management.
• Continuous improvement.
• Identifying operational failures and their causes.
• Approaches to improving processes and operational performance.
• Application of improvement methodologies across different operational environments.

10 days

Certification: CIPS Level 5 Advanced Diploma in Procurement and Supply – Operations Management (L5M9)

Duration: 1.5 hours

Question type: Objective Response questions, including multiple-choice and other objective-response formats used in the CIPS Level 5 assessment.

Questions: 46

• CIPS learners studying the Level 5 Advanced Diploma in Procurement and Supply.
• Procurement and supply professionals involved in operations.
• Professionals involved in improving supply chain operations.
• Individuals responsible for operational planning, performance and improvement.
• Professionals seeking to develop their knowledge of operations management within supply chain environments.

• CIPS Level 4 Diploma in Procurement and Supply is the qualification entry route for the Level 5 Advanced Diploma.
• L5M9 is an elective module within the Level 5 Advanced Diploma.
• Learners must select three elective modules to obtain the required 18 elective credits for the qualification.