ITIL 4 Strategist Direct Plan and Improve (DPI)

• Understand the key concepts of Direct, Plan and Improve.
• Align team and organizational objectives with business strategy.
• Understand governance, risk and compliance considerations.
• Apply planning and decision-making techniques.
• Understand how to manage organizational change.
• Establish and maintain a continual improvement culture.
• Use measurement and reporting to support decision-making.
• Understand how to optimize workflows and improve products and services.

1. Understand the Key Concepts of Direct, Plan and Improve

• Understand the scope and purpose of Direct, Plan and Improve.
• Understand the relationship between vision, mission, strategy, tactics and operational activities.
• Understand the concepts of value, outcomes, costs and risks.
• Understand the importance of organizational change.
• Understand how planning and decision-making support value creation.

2. Understand How to Plan and Improve Value Streams and Practices

• Understand the importance of planning.
• Understand the role of value streams and practices.
• Understand how to identify and improve value streams.
• Understand workflow optimization.
• Understand how to use continual improvement techniques.
• Understand how to prioritize improvement opportunities.

3. Understand the Principles and Methods of Continual Improvement

• Understand the ITIL continual improvement model.
• Understand the purpose of continual improvement.
• Understand how to establish a culture of continual improvement.
• Understand improvement initiatives.
• Understand how to assess improvement opportunities.
• Understand how to support organizational learning.

4. Understand How to Govern and Control

• Understand governance.
• Understand governance structures and decision-making.
• Understand risk and compliance.
• Understand policies, controls and regulatory requirements.
• Understand how governance supports organizational objectives.
• Understand the relationship between governance and management.

5. Understand How to Use Measurement and Reporting

• Understand measurement and reporting.
• Identify appropriate metrics and measurement approaches.
• Understand Key Performance Indicators (KPIs).
• Understand how to use data to support decision-making.
• Understand how to communicate performance information.
• Understand reporting requirements.

6. Understand How to Coordinate, Prioritize and Manage Change

• Understand organizational change management.
• Understand the impact of change on people and organizations.
• Plan and manage organizational change.
• Understand effective communication during change.
• Support stakeholder collaboration.
• Understand how to embed changes within organizational culture.

7. Understand Agile and Lean Ways of Working

• Understand agile ways of working.
• Understand lean principles.
• Apply agile and lean approaches to improvement.
• Understand collaboration and iterative improvement.
• Support flexible planning and decision-making.

3 Days

Certification: ITIL® 4 Strategist: Direct, Plan and Improve

Duration: 90 minutes

Format: Computer-based, closed-book examination

Questions: 40 multiple-choice questions

• IT managers.
• IT leaders.
• IT service management professionals.
• Professionals responsible for planning and improving IT services.
• Professionals involved in organizational change.
• Professionals responsible for governance, measurement and reporting.
• Individuals pursuing the ITIL 4 Managing Professional designation.
• Individuals pursuing the ITIL 4 Strategic Leader designation.

• ITIL 4 Foundation certification is required.
• Alternatively, candidates may hold an ITIL 4 Managing Professional Certificate.
• An ITIL v3 certification is also accepted as a prerequisite.
• Candidates must complete training through an Accredited Training Organization or ITIL Official eLearning.