Collaboration Communication Systems Engineer Associate MS-721

• Plan and design collaboration communications systems in Microsoft Teams.
• Configure and manage Teams meetings, webinars, and town halls.
• Configure and manage Teams Phone.
• Configure and manage Teams Rooms and devices.
• Monitor and troubleshoot Teams collaboration communications systems.
• Configure BYOD spaces and bookable desks.

Learning Path 1: MS-721 Plan and design Teams collaboration communications systems

Module 1: Introduction to Teams meetings and calling

• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams clients
• Overview of Microsoft Teams Rooms and phones
• Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices

Module 2: Plan for Microsoft Teams Phone

• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and shared meeting spaces

• Determine license requirements for Microsoft Teams Rooms and shared devices
• Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
• Understand differences between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Understand and plan Teams Room accessories, components, and peripherals
• Integrate Teams with third-party or existing conferencing solutions
• Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

• Understand Teams network requirements
• Evaluate network specifications
• Design network for media optimization
• Design and validate VPN split tunneling
• Configure media bit rate for Teams
• Design and implement QoS

Module 5: Configure and deploy Teams Phone

• Implement SIP trunking with Direct Routing
• Configure Emergency Calling for Direct Routing
• Extend Teams Direct Routing infrastructure
• Deploy and maintain a survivable branch appliance

Module 6: Extend Teams Phone with additional services

• Understand how Teams interacts with additional services
• Configure compliance recording in Teams
• Configure and integrate a certified contact center in Teams
• Design and deploy voice bots in Teams

Module 7: Plan for Teams-certified devices

• Plan Teams-certified device solutions
• Plan Microsoft Teams Rooms configurations
• Plan shared meeting spaces
• Plan Surface Hub and other Teams-certified devices
• Plan interoperability solutions for Teams Rooms
• Plan resource accounts and device management

Learning Path 2: MS-721 Manage Teams collaboration communications systems

Module 8: Manage meetings and events experiences

• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Create and manage meeting policies
• Configure Audio Conferencing
• Create and manage meeting templates and template policies
• Create and manage meetings customization policies
• Explore webinars and town halls with Teams Premium
• Create and manage events policies
• Explore immersive spaces in Teams

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

• Create a security group
• Create and assign a messaging policy in Teams admin center
• Create and assign a meeting policy with PowerShell

Module 10: Configure and manage voice users

• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable additional calling features for Teams Phone
• Configure custom music on hold
• Deploy and manage Queues app

Module 11: Configure, deploy, and manage Teams devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Manage Microsoft Teams Rooms
• Manage Surface Hub 2S devices
• Configure Microsoft Teams SIP gateway
• Manage Microsoft Teams displays
• Remote provisioning and sign in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags

Module 12: Guided project - Prepare meeting room experiences

• Create a dynamic security group
• Configure security settings
• Create room resource accounts
• Configure mailbox properties for room resource accounts

Module 13: Monitor and troubleshoot Teams collaboration communications systems

• Diagnose and troubleshoot phone number assignment
• Diagnose and troubleshoot Teams client issues
• Diagnose and troubleshoot call failure and call quality issues
• Report on and troubleshoot Teams calls with Call Quality Dashboard
• Diagnose and troubleshoot Direct Routing issues
• Troubleshoot and monitor Teams devices
• Troubleshoot Teams meetings and calling
• Troubleshoot Teams Rooms devices

Module 14: Configure BYOD spaces and bookable desks

• Explore BYOD spaces and bookable desks
• Prepare BYOD spaces and peripherals
• Configure buildings and floors for Microsoft Places
• Configure bookable desks and desk pools
• Enable desk booking with Microsoft Places
• Manage and monitor BYOD spaces

Module 15: Configure and manage Teams Rooms and devices

• Configure Teams Rooms and device settings
• Configure local network settings
• Configure device updates
• Manage Teams Rooms through the Teams Rooms Pro Management portal
• Configure Teams Android devices
• Configure Teams Rooms on Windows
• Configure SIP Gateway and supported devices
• Configure Teams Rooms optional features
• Monitor Teams device health

5 Days

Certification: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Exam: MS-721: Collaboration Communications Systems Engineer
Duration: 100 minutes

• Configuring and assigning Teams policies
• Creating security groups for Teams policy assignment
• Configuring Teams meeting policies
• Configuring Teams Phone users
• Configuring Direct Routing
• Configuring emergency calling
• Configuring Teams Phone features
• Managing Teams Phones and Teams Rooms
• Configuring Microsoft Teams SIP Gateway
• Provisioning and signing in Teams Phones remotely
• Preparing Microsoft Teams Rooms resource accounts
• Configuring room resource mailboxes
• Monitoring Teams calls with Call Quality Dashboard
• Troubleshooting Direct Routing
• Troubleshooting Teams devices and Teams Rooms
• Configuring BYOD spaces and peripherals
• Configuring Microsoft Places buildings, floors, desk pools, and bookable desks

• Collaboration Communications Systems Engineers
• IT professionals responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communications systems
• Professionals working with Microsoft Teams Phone, Teams meetings, Teams Premium, Teams Rooms, flexible workspaces, and certified devices
• Professionals working with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, network engineers, security engineers, facilities managers, telephony providers, and device manufacturers

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics