Teams Administrator Associate MS-700

• Prepare the environment for a Microsoft Teams deployment.
• Configure and manage Teams environments, governance, security, and compliance.
• Manage teams, channels, chats, and apps.
• Manage meetings, events, calling, and Teams Phone.
• Configure and manage Teams devices and Microsoft Teams Rooms.
• Monitor, report on, and troubleshoot Microsoft Teams.

Learning Path 1: Get started with managing Microsoft Teams

Module 1: Explore Microsoft Teams

• Explore capabilities in Microsoft Teams
• Explore Microsoft 365 Copilot capabilities in Microsoft Teams
• Explore Microsoft Teams integration with Microsoft 365
• Explore Microsoft Teams integration with Microsoft Power Platform
• Illustrate Microsoft Teams architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams certified solutions

Module 2: Plan and deploy Microsoft Teams

• Designate Teams admin roles
• Understand Teams management tools
• Plan for Teams rollout
• Plan for Teams adoption
• Plan for Teams licensing
• Clients for Microsoft Teams

Module 3: Implement lifecycle management and governance for Microsoft Teams

• Plan for lifecycle management
• Plan for Teams governance
• Manage Microsoft 365 Groups creation
• Configure Microsoft 365 Groups expiration policy
• Configure Microsoft 365 Groups naming policy
• Plan policy assignment for users and groups
• Create and manage policy packages
• Manage Teams preview features using Teams update policies
• Create and manage teams templates and template policies

Module 4: Monitor your Microsoft Teams environment

• Monitor Microsoft Teams usage reports
• Monitor Microsoft 365 usage reports
• Interpret Microsoft Adoption Score
• Manage user access with Microsoft Entra access reviews
• Monitor the Microsoft 365 network connectivity dashboard
• Manage Teams notifications and alerts
• Manage feedback policies

Learning Path 2: Prepare the environment for a Microsoft Teams deployment

Module 5: Plan network settings for Teams

• Calculate network bandwidth capacity for Teams voice, video, meetings, and events
• Analyze network impact using Network Planner
• Specify network ports and protocols used by Teams
• Assess network readiness and connectivity

Module 6: Manage security and compliance settings for Teams

• Identify licensing requirements
• Configure security and compliance policies
• Configure Microsoft Defender for Office 365 threat policies
• Configure retention policies
• Configure sensitivity labels
• Configure Microsoft Purview Data Loss Prevention policies
• Configure Microsoft Entra Conditional Access policies
• Configure Microsoft Purview Information Barriers
• Understand Communication Compliance and Insider Risk Management

Module 7: Configure external collaboration

• Configure SharePoint Online and OneDrive external sharing
• Configure external access in Teams
• Control external access by domain
• Configure guest access
• Manage guest access and sharing
• Configure shared channels for external access
• Configure B2B direct connect cross-tenant access
• Configure a multitenant organization

Module 8: Manage Teams clients and devices

• Identify licensing requirements for Teams Phone accounts and resource accounts
• Identify licensing requirements for Teams devices
• Manage configuration profiles
• Configure accounts and systems for Microsoft Teams Rooms
• Manage device settings and firmware
• Manage Teams device tags
• Provision and configure remote sign-in
• Plan and configure Teams for VDI

Learning Path 3: Manage chat, teams, channels, and apps in Microsoft Teams

Module 9: Create and manage teams

• Create teams
• Create teams from existing resources
• Plan and create org-wide teams
• Manage teams
• Manage users in a team
• Configure dynamic membership
• Archive, restore, and delete teams

Module 10: Manage collaboration experiences for chat and channels

• Create and manage channels
• Create and manage Teams policies for channels
• Configure Teams settings
• Create and manage messaging policies
• Manage channel moderation
• Manage access to channels

Module 11: Manage apps for Microsoft Teams

• Explore apps in Microsoft Teams
• Describe admin settings for Teams apps
• Manage access to Teams apps at the organization level
• Create and manage app permission policies
• Create and manage app setup policies
• Manage permissions and consent for Teams apps
• Plan and configure connectors
• Manage custom app uploads
• Publish custom apps to Microsoft Teams
• Manage purchasing of apps in the Microsoft Teams app store
• Customize the organization's app store

Learning Path 4: Manage meetings and calling in Microsoft Teams

Module 12: Introduction to Teams meetings and calling

• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams clients
• Overview of Microsoft Teams Rooms and phones
• Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices

Module 13: Manage meetings and events experiences

• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Configure meeting policies
• Manage meeting templates
• Manage webinars
• Manage town halls
• Manage audio conferencing

Module 14: Plan for Microsoft Teams Rooms and shared meeting spaces

• Determine license requirements for Microsoft Teams Rooms and shared devices
• Understand Microsoft Teams Rooms on Android and Windows
• Plan Teams Room accessories, components, and peripherals
• Integrate Teams with third-party or existing conferencing solutions
• Understand Teams Rooms management options

Module 15: Configure, deploy, and manage Teams devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Manage Microsoft Teams Rooms management options
• Manage Surface Hub 2S devices
• Configure Microsoft Teams SIP Gateway
• Manage Microsoft Teams displays
• Remote provisioning and sign-in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags

Module 16: Plan for Microsoft Teams Phone

• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

Module 17: Configure and deploy Teams Phone

• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Create and manage Teams policies

Module 18: Configure and manage voice users

• Manage voice user configuration
• Enable voice services
• Adjust voice configuration
• Manage voice settings and policies

Module 19: Configure auto attendants and call queues

• Configure auto attendants
• Configure call queues
• Manage call routing
• Configure business hours and call handling

Module 20: Troubleshoot audio, video, and client issues

• Collect client-side logs
• Clear the Teams client cache
• Troubleshoot using self-help diagnostics
• Troubleshoot Teams client installation and update issues
• Troubleshoot Teams client health and issues
• Troubleshoot sign-in issues
• Troubleshoot Microsoft 365 Copilot and AI experiences in Teams
• Troubleshoot meeting access and feature issues

4 Days

Certification: Microsoft 365 Certified: Teams Administrator Associate
Exam: MS-700: Managing Microsoft Teams
Duration: 100 minutes

• Prepare team roles and licenses
• Create a new team
• Configure governance and lifecycle management
• Configure security for Microsoft Teams
• Configure compliance for Teams and content
• Calculate networking capabilities
• Evaluate configuration profiles
• Provide team resources
• Manage team resources
• Manage sharing and access
• Configure channel and messaging policies
• Manage Teams app settings
• Configure meeting policies
• Manage Phone System for Microsoft Teams
• Troubleshoot audio, video, and client issues

• Microsoft Teams administrators
• Microsoft 365 administrators
• IT professionals responsible for Teams deployment and management
• Professionals responsible for Teams collaboration and communication
• Professionals working with Teams chat, apps, channels, meetings, calling, and devices
• Professionals collaborating across identity, licensing, information management, security, compliance, devices, networking, and user adoption

• A proficient understanding of basic functional experience with Microsoft 365 services.
• A proficient understanding of general IT practices, including using PowerShell.
• Working knowledge of how Teams integrates into Microsoft 365 services.