CLICA (300-810)
The Implementing Cisco Collaboration Applications (CLICA) course trains you to configure and troubleshoot key collaboration tools such as Single Sign-On (SSO), Cisco Unity Connection, Cisco Unity Express, and various application clients. You’ll gain skills to streamline communication workflows, improve compliance, and enhance system performance. This course prepares you for the 300-810 CLICA exam, earning you the Cisco Certified Specialist – Collaboration Applications Implementation certification and fulfilling a concentration requirement for CCNP Collaboration.
Course Description
Key Takeaways
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
- Configure call recording and monitoring
Who should attend
- Collaboration engineers
- Collaboration administrators
Prerequisites
There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
These skills can be found in the following Cisco Learning Offerings:
- CLFNDU
- CLCOR
Course Outline
- Configuring and Troubleshooting Cisco Unity Connection Integration
- Configuring and Troubleshooting Cisco Unity Connection Call Handlers
- Troubleshooting Cisco Unity Connection
- Configuring and Troubleshooting Cisco Unity Express
- Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
- Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
- Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
- Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
- Troubleshooting Cisco Unified Communications Manager IM and Presence Service
- Integrating Cisco Unified Attendant Console Advanced
- Implementing Call Recording and Monitoring
Lab Outline
- Integrate and Set Up Cisco Unity Connection
- Configure Cisco Unity Connection Call Handlers
- Implement Toll Fraud Prevention
- Troubleshoot Cisco Unity Connection Call Handlers
- Troubleshoot Cisco Unity Connection
- Configure Cisco Unity Express
- Troubleshoot Cisco Unity Express
- Configure Cisco Unified Communications Manager IM and Presence High Availability
- Implement Cisco Jabber
- Configure Centralized Cisco Unified Communications Manager IM and Presence
- Configure Cisco Unified Communications Manager IM and Presence Service Functionality
- Enable Message Archiving and Chat Rooms
- Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
- Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
- Troubleshoot Cisco Unified Communications Manager IM and Presence Service
- Integrate Cisco Unified Attendant Console Advanced
- Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
- Implement Cisco Unified Communications Manager Call Recording and Monitoring
Exam Details
- Exam Name: Implementing Cisco Collaboration Applications (CLICA)
- Exam Code: 300-810
- Duration: 90 minutes
- Languages: English
- Price: USD 300
- Official Blueprint: https://learningnetwork.cisco.com/s/clica-exam-topics
- CE Credits: 40
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MOHAMMED GUFRAN
17 years of Experience
Enterprise Networking | Network Security | Software Defined Networking & Automation
AKMAL YAZDANI
18+ years of Experience
Azure & AWS services | Managing and Implementing Windows servers |
MUHAMMAD MUSAB
4+ Years of Experience
Cisco Technologies | Cisco and HPE ARUBA Technologies | Routing and Switching
RANIA GABRIEL GEORGE HAKIM
25+ years of Experience
Enterprise Networking | Network Security | Software Defined Networking & Automation
MOHD FARAZ HARMIS
25+ years of Experience
Managing and Implementing Microsoft Azure cloud | Active Directory |
SHAHEEN AKHTAR
17 years of Experience
TCP | and UDP protocols, along | with expertise in firewalls such as Palo Alto,
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